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Changed your mind? No worries! Simply get in touch with our support team to arrange a return.
Due to the nature of our products, returns must be unopened, unused and the hygiene seal must be intact. Returns will not be granted on used merchandise or merchandise with a broken hygiene seal. If your product is damaged or defective, we will issue an exchange of the same item within 30 days.
In any case, please contact us at support@playdayte.com and we'll help you guide you through the process.
Below is the typical lawyer speak version that our investors made us put on here for legal reasons. Rest assured, if there is an issue reach out to us and we'll do what we can to make it right:
Our policy lasts 30 days for selected retail items, unless custom printed. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If Item is received defective or damaged, we will replace the item.
* Customer Shipping Address Responsibility Policy: We understand that "typos" do happen from time to time (especially if you are shopping with a mobile phone). In the event that a customer enters the wrong shipping information and a package is returned to us, the customer is responsible for additional shipping charges to have the item/order re-shipped to the new/correct shipping address. PLAYDAYTE cannot accept responsibility for wrong shipping information entered during customer checkout. Please double-check your shipping address before you submit your order. We want to make sure that you get your package safe and sound to your front door :)
To be eligible for a return, your item must be unopened, unused and the hygiene seal must be intact. It must also be in the original packaging. Returns will not be granted on used merchandise or merchandise with a broken hygiene seal. If your product is damaged or defective, we will issue an exchange of the same item within 30 days.
To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to support@playdayte.com and we will fix it :)
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@playdayte.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@playdayte.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please contact support@playdayte.com for shipping details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We unfortunately can not guarantee that we will receive your returned item.
